With the numerous technology policies that University of Phoenix utilizes, the ever growing realm of this online university places great emphasis on enhancing those capabilities. They utilize a variety of Web 2.0 tools such as video conferencing, discussion forums, and video. University of Phoenix has been able to manage these technologies by creating a web based system that enables all students to remotely access their online portals. E-books are the student's primary means of accessing their educational resources for each class they attend. University of Phoenix incorporates E-books by uploading most text material online and providing access to students via their personal login site. As an institution with the highest enrollment rate, University of Phoenix creates a technical support system available to students. Technical support consists of highly trained individuals that work 24/7 for the convenience of employees and students. “The University of Phoenix compensates for the lack of direct face to face contact with its faculty members and students by designing support resources that blend technology and the personal touch. Both serve important functions: the former enhances efficiency, the latter creates a bond with the person” (Pirani, 2003). As mentioned, University of Phoenix does not release bandwidth information, but understanding the limitations the university is able to conduct the necessary means of relaying information via online classes and servers are based on specific necessities for particular areas.
Pirani, J, A. (2003). Supporting E-Learning at the University of Phoenix. Educause Center for Applied Research. Retrieved from http://net.educause.edu/ir/library/pdf/ers0303/cs/ecs0304.pdf
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